Privacy Policy

Horova ("we", "us", "our") is a watch repair workshop located at 128/4 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand. This policy describes what personal data we collect, why we collect it, how long we retain it and the choices you have. It applies to information gathered through our website at horova.blog and through direct contact with the workshop.

1. Information We Collect

We collect personal data in two main ways:

Information you provide directly

• Name, email address and telephone number when you submit an enquiry form
• Message content describing your watch or service request
• Watch details (make, model, reference) when relevant to a booking

Information collected automatically

• Browser type, device type and IP address through standard server logs
• Pages visited and time spent, through analytics tools if cookies are accepted
• Cookie preferences stored locally on your device

2. How We Use Your Data

We use personal data for the following purposes:

• Service delivery: responding to enquiries, scheduling appointments and managing service records
• Communication: sending updates on the status of your watch during the service period
• Record keeping: maintaining written service records associated with your piece
• Website improvement: understanding how the site is used and identifying where clarity can be improved
• Legal compliance: meeting obligations under Thai law, including the Personal Data Protection Act B.E. 2562 (PDPA)

We do not use your data for automated profiling or decision-making. We do not send marketing communications without your explicit consent.

3. Legal Basis for Processing

We process your personal data on the following grounds:

• Consent: where you have ticked an opt-in or accepted cookie categories that involve data collection
• Contractual necessity: where data is needed to deliver the service you have requested
• Legitimate interest: for internal record-keeping and improving our services, where our interest does not override your rights
• Legal obligation: where Thai law requires us to retain or disclose certain records

4. Data Retention

We retain personal data only as long as is reasonably necessary:

• Enquiry contact data: 12 months from last contact, unless a service record is created
• Service records linked to a watch: up to 7 years, to support warranty questions and resale documentation
• Analytics data: as configured with the relevant analytics provider (typically 14 months for Google Analytics)
• Cookie consent records: 12 months from the date of consent

5. Data Sharing

We do not sell personal data. We may share data with:

• Analytics providers (e.g. Google Analytics) — anonymised usage data only, if analytics cookies are accepted
• Parts suppliers — only where a name and order reference is required to source a specific component
• Legal authorities — where required by Thai law or a valid legal order

Any third parties we work with are required to handle your data with appropriate care.

6. Cookies

Our website uses cookies to function and to understand how visitors use the site. You can manage your cookie preferences at any time through our Cookie Policy page. Essential cookies cannot be disabled as they are required for the site to work.

7. Data Security

We take reasonable steps to protect personal data from unauthorised access, disclosure or loss. These include:

• HTTPS encryption for all data transmitted through the website
• Access to service records limited to workshop staff
• Physical records stored in a locked environment

No data transmission over the internet can be guaranteed completely secure. If you have concerns about a specific piece of information, please contact us directly.

8. Your Rights Under the PDPA

Under the Thai Personal Data Protection Act (PDPA), you have the following rights regarding your personal data:

• Right to access: request a copy of the data we hold about you
• Right to rectification: ask us to correct inaccurate or incomplete data
• Right to erasure: request deletion of your data, subject to legal retention requirements
• Right to portability: receive your data in a commonly used format
• Right to object: object to processing based on legitimate interest
• Right to withdraw consent: withdraw any consent you have given at any time
• Right to lodge a complaint: with the Personal Data Protection Committee of Thailand

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

9. Children's Privacy

Our services are directed at adults. We do not knowingly collect data from persons under the age of 18. If we become aware that data has been submitted by a minor, we will delete it promptly.

10. Third-Party Links

Our website may link to external sites. We are not responsible for the privacy practices of those sites and encourage you to review their policies before sharing any personal information with them.

11. Changes to This Policy

We may update this policy from time to time. The most current version will always be posted at horova.blog/privacy-policy.html with the date of last revision noted at the top. Continued use of the site following a material change constitutes acceptance of the revised policy.

12. Contact for Privacy Matters

For questions about how we handle your personal data, or to exercise any of the rights described above:

• Email: [email protected]
• Address: Horova, 128/4 Sukhumvit Road, Khlong Toei, Bangkok 10110, Thailand